Things Remembered

I had a pretty bad experience with an order I made at the store located in Westfield Valley Fair Mall, Santa Clara, CA.

First, the order was incomplete on the day we tried getting it + it was broken. So we could never get it the same day. I had to finally call off the whole event.

Second, when I went there later, the store keepers just kept telling me to come back on Monday because they didn’t have the form and receipt for the order. So they would not refund the amount of something they never delivered and can’t make a new one without making me pay.

I have never had such a headache with pricey things. I’m paying $$$ to get a service which isn’t reliable, and then the store keeper rolls their eyes at you and says, “Guys, you are not going to get this.” Excellent.

Finally, I make them call up their managers – talk to two different people, they agreed on re-making the order, broke it again and ultimately refunded me the whole amount. I wasted close to 5 hours doing this whole thing.

Never go to this store (or even this chain).

One Reply to “Things Remembered”

  1. Actually I disagree – they were very awesome. superb customer service with systematic refund/receipts process. and ya strong products which never breaks.

    enough sarcasm.

    note to the reader: I was there with this worst experience. :P

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